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The issue of health services quality has always been of primary importance. Management of different health institutions pay much attention to the need to provide health care services that meet the demands of the society. However, there is an opinion that these efforts are not enough and that healthcare providers still do not manage to reach or maintain the required health quality of their patients. According to the Institute of Medicine (1999), the number of people who die in hospitals as a result of medical error stood at 98, 000. Though this estimation is not recent, it is still an indication that the issue has always been topical and the quality of health services delivery to the patients who need it the most requires improvement. Thus, it is essential to understand what constitutes quality health care at the organizational level in order to solve the national problem. Quality, in this case, means that people can easily access health services since it is affordable, the professionals in these realms have no human error due to their high-level training, and there are available equipment, infrastructure, and a comprehensive framework that guides these operations (MDH, 2017). Therefore, to move towards quality health services provision, one needs to create and share employees’ values, sustain quality management system, identify priority, review, measure, and share quality outcomes, and consider the important elements of team creation, communication, and stakeholder engagement.

Creating a Line of Sight

The movement towards quality health requires any organizational manager to focus the employees’ vision on some shared values. It means that they must have a line of sight to allow them pursue the holistic value of the organization. As a leader, one must provide a detailed framework that defines the operations of any entity. The development of missions, vision, and values prove vital to defining the line, which employees should follow while working towards quality health service provision. The mission should clearly state the short-term purpose of the organization in the process of services delivery. For example, it should inform the employees of the need to work towards providing error-free health services to patients. In addition, the vision should make the employees aware of the long-term dream of the organization management. It may include making the employees aware of the need for everyone to get quality health by ensuring zero hospital-acquired infections and error-free medication (Institute of Medicine, 2003). As a leader, it is also important to make the employees uphold the core value of the organization. One of such values is high-level professionalism when administering any form of treatment to patients. It will help the employees to perform their work with diligence to avoid any errors that can contribute to poor quality health services. The management should also develop frameworks that enhance the professionalism of the employees. Further trainings and workshops are necessary for the enhancement of the ability of the employees to deliver quality services. Finally, it is important to develop performance measurement mechanism. This process may entail the development of regulatory and accreditation standards necessary to measure the work effectiveness of these employees.

Sustainable QMS Creation

The organizational leadership should focus not only on the creation of quality management system but also on its sustainability. The leadership should form quality management part of the organizational culture. Every stakeholder should perform their tasks with the aim of meeting the holistic objectives of the health institution. Their management should have routine discussions concerning the promotion of quality health in the entity. The heads of departments should have their specific responsibilities that work towards ensuring quality health service delivery. Additionally, the organization should have an indication program for the new workforce to help them acquaint themselves with the quality service delivery procedure. The process will enable them to acquire the necessary understanding that can contribute towards sustainable quality health. Training programs for the employees play the same role. They enable personnel to gain the necessary competencies and skills for effective delivery of the quality health services.

The sustainability of QMS is possible through the improvement of the required facility that can help facilitate evaluation procedures in place. For example, the organization must avail all the required equipment that will help doctors and nurses in delivering quality health to their patients (Daly & Mort, 2014). The machines should be modern and of high quality to assists in the sustainability program. Apparently, it may be difficult for those providing health series to achieve quality when the devices that can aid this process are missing. Besides, it is important to have a way of evaluating the work each employee as well as that of the organization. The management should apply such assessment tools continuously to enable detection of potential problems and mitigate them before they compromise service quality. They should use the evaluation procedures for proactive measures as opposed to the reactive ones.

Priority Identification

Any organization needs to have a comprehensive mechanism that can assist in the identification of priority focus areas. First, the organizational leadership should have a detailed process of monitoring various operations that can provide information on the most pressing issues. Once they identify these problems, they need to have an inclusive meeting to identify the nature of these challenges and their levels of risk to the institution’s quality attainment vision. It is through such analysis that the management can decide on what requires first priority over others. Consequently, the leadership must create a framework that will assist in the implementation and sustainability of such processes. For example, the framework should specify the duration within which to implement the suggestions. It is important for every stakeholder to understand that time is one of the elements that define quality healthcare service delivery. This framework should also assign roles to different employees in the organization (Graban, 2016). Through this approach, it is possible to achieve the desired quality since everyone will work to deliver his/her best in his or her area of duty. It is also important that the framework highlights the responsibilities of the managers of this organization. For example, the leadership should become aware of the need to purchase any equipment and do it on time. Moreover, sustainability of the results requires continuous monitoring of any work process to meet the existing recommendations. Through a comprehensive evaluation process, it is possible to identify any weakness that may exist and is likely to compromise the quality of services. In addition, it is a way of reminding the employees of the need to remain focused on the quality goals of the organization.

Handling Quality Outcomes

The review of the quality outcomes should happen on a perpetual basis. The process involves comparing the results at various intervals against the expected outcome. Any negative discrepancy then calls for the adjustment of the system to allow it remain in line with the quality expectations. The review can also occur by having a discussion with various departments concerning the progress they make towards the healthcare quality attainment. Regarding the measurement, the outcomes of every individuals and departments are weighed against the quality objectives to confirm whether they have met them or not (Institute of Medicine, 2001). Each department or individual independently becomes liable for compromised quality. The reports on patient progress and recovery rate are some of the measures of the health care quality. In terms of equipment, measuring their effectiveness and efficiency as well as validity and reliability proves critical. Such outcomes can assist the management in verifying whether they successfully work towards the attainment of the quality vision or not. After obtaining the results, it is possible to hold a meeting to with the employees and other responsible stakeholders to highlight the weakness and the recommendations for realizing the quality objectives.

Important Considerations

As a leader, it is important to consider all aspects in order to promote team creation, communication, and stakeholder engagement. The team should consist of diverse individuals who can make different contribution into organizational operation. For example, it is vital to consider professionalism when creating any team. People who possess the necessary skills will promote quality achievement by ensuring that they identify the best practices to apply under every circumstance. Besides, when creating such a group, it is sensible to consider technical aspects. The team should consist of individuals who can handle equipment as it is critical in attaining the quality vision. Another factor to consider is communication between various groups as well as with the organizational leadership. There should be a defined communication system in any organization, with both vertical and horizontal aspects (Graban, 2016). It is also essential to encourage both top-down and bottom-up communication approaches to ensure timely tracking of problems that can compromise quality. The horizontal communication method is equally important in helping the heads of departments or employees to share different pieces of information that can accelerate the quality attainment. The leadership should use various methods including meetings to engage stakeholders. Application of such methods as suggestion box to collect feedback from customers will assist in understanding the level of satisfaction they receive from the facility.

Conclusion

It is the role of the leadership of any organization to form the quality management system. The process involves creating a line of sight for the employees by developing a clear mission and vision to guide their operations. There should also be a framework that helps in the realization of the holistic goals of their organization. The leaders need to develop the core values of the organization and have them shared between the employees. Once the leadership identifies the priority areas, they must apply quality framework to guide their implementation. The review and measurement of quality and sharing the results with the employees remain imperative in contributing to sustainability. A leader should also focus on team creation and develop a proper communication channel to ensure timely response to different matters. Finally, sharing information with the stakeholders including customers is equally significant.